Question 1: How to calculate the handling fee?
Handling fee of
spot trading & margin trading = trading volume * 0.2% * tiered discount C2C trading
between general users does not generate handling fees. Handling fee of
C2C trading between merchants = trading volume * 0.2% * tiered discount Handling fee of
contract trading: https://www.gate.io/help/futures/22079
Question 2: How to increase my daily net withdrawal limit?
If you need a
higher daily withdrawal limit, after obtaining KYC2 Advanced ID Verification, submit a ticket providing the
following information: your Gate.io UID, the name of the currency you want to increase the withdrawal limit
of, and your desired limit.
Question 3: Does Gate.io have official accounts on Weibo and Twitter, or user
Gate.io does not
have user communities yet, but you are welcomed to join our Telegram group, follow our official accounts on
Twitter and Weibo, and subscribe to our WeChat channel. Feel free to start a live chat with our customer
service agents, submit a ticket or email us whenever you have questions.
Question 4: How are handling fees for withdrawals charged? Where can I check
The handling fee
varies from currency to currency. There are 2 ways to check the rules for handling fee calculation: ① Go to User
Center on Gate.io mobile app and click on "Fee". ② Visit https://www.gate.io/fee on your PC.
Question 5: It says the phone number is already taken when I tried to link my
phone number to my account. Why?
One phone number
can only be linked to one account or used as username. If the said phone number is not linked to your own
Gate.io account, we recommend that you link another phone number that is also yours to your account. If the
said phone number is linked to your own Gate.io account, you need to unlink it from that account
Question 6: What do "3S" and "3L" mean in spot
3S and 3L are
3-time leveraged tokens of ETF. Leveraged tokens have the following features: 1. Free from forced
liquidations; 2. Automatic position adjustment (frequency and time are set by users); 3. No margin required.
The effect of leveraged trading can be achieved through the simple buying and selling of leveraged
Question 7: I enabled automatic renewal in leveraged lending and mortgage
lending. If I repay the loan before it is due, will the still borrow automatically? Is it going to
automatically borrow on the expiry day?
renewal is not turned off, the will automatically borrow by default. It is recommended to disable
automatic renewal before repaying the loan in advance.
Question 8: How to deposit funds?
"Wallet" - "Deposit" on Gate.io website. Follow the instructions and provide the needed
information. Then transfer the funds to the deposit address.
Question 9: How to withdraw funds?
"Wallet" - "Withdraw" on Gate.io website. Follow the instructions and provide the needed
information. Note: Digital
assets can only be withdrawn to wallets. Please make sure the recipient address is correct before
Question 10: Funds are not arriving after deposit. Why?
Please check the
block records first to make sure that the funds have been successfully sent. Then check if the deposit
address is correct. If both are positive but the funds are still not arriving, please contact us and provide
your UID, name of the deposited currency, amount, time and the TXID.
Question 11: Funds are not arriving after withdrawal. Why?
Copy the TXID of
the withdrawal in "Recent Withdrawals". Check if the funds are sent successfully in block records
using the TXID. If funds are successfully sent but still have not arrived, please contact the recipient
platform or wallet. If there is no block record of the withdrawal, contact Gate.io customer service for
Question 12: How to use gatecodes?
generated by a special algorithm when users withdraw funds to gatecodes. Every gatecode has two parts
connected by a hyphen. Gatecodes serve the purpose of allowing transactions between Gate.io users. Please
make sure to copy full gatecodes. Here is the link to submit gatecodes: https://www.gate.io/myaccount/deposit_gatecode . Funds will be
transferred to your account immediately after submission.
Note: The first part
can be used to inquire about the denomination of the gatecode or to lock the gatecode. Payment should be
made after locking the gatecode. Provide the full gatecode to complete the deposit. Please make sure that
the gatecodes you plan to buy from other users are valid.
The profit and
loss of a contract are not directly related to the leverage ratio. The PNL of the contract is calculated by
the number of positions. The leverage ratio determines the number of positions opened. The higher the
leverage ratio, the lower the cost. The more positions opened, the easier it is for forced liquidation to be
Question 14: How to calculate the reward ratio of contract trading?
Reward ratio of
contract trading = Unrealized PNL (USD)/ Margin * 100%
Question 15: What will happen to a position in contract cross margin mode when
the other position has been forced to liquidate?
In cross margin
mode, if a position is liquidated while the other position is still making profits, the unrealized PNL of
the profitable position can be used as margin. One position is forced to liquidate, consequently, the margin
of the other position will be reduced, and the liquidation price will change too.