How to become a Merchant?
You must be VIP level 3 or higher to be a Merchant (but you can start
posting orders as long as you are above VIP level 1). Also, you must
have 100 USDT or its equivalent in your account.
1.Currently the system only counts your assets in your Spot Account.
2.The assets which are over 100 USDT or its equivalent are
But if your asset becomes lower than the required number, you will not
be able to publish ads for selling.
3.Gate.io may change the required asset amount anytime
based on the
4.Apply to become a merchant through this link: https://www.gate.io/questionnaire/1343
Trading fees for Merchants
Currently, the P2P trading fee is waived for all users temporarily.
How to publish an advertisement?
Refer to Operation Guide to OTC / P2P the in the Help Center.
Rules for advertisement
1.Best priced crypto will show on the top; when two ads have the same
price, the one published first will be prioritised.
2.One Merchant can only have three active buying ads and
selling ads at one time.
3.If an order matches an advertisement, the number of advertisements
will be reversed if the order gets cancelled afterwards,
4.If the Merchants cancel six orders in a row, he/she will be restricted
in Fiat Trading for eight hours. Ads that were published before the
restriction will continue matching orders, but you cannot publish new
5.After the Merchant publishes the advertisement:
a.You will need to re-post advertisements if you are signed
have no activities within 24 hours.
b.You do not need to re-post advertisements if you have
within 24 hours.
6.Your advertisements will be matched based on the price,
Privileges of being a Merchant
1.Merchants can set up their profile pictures, and enhance
2.Once you have a good rating, you can apply for the “Blue
With this symbol, your recognition will be enhanced and get more trades,
consequently improving your VIP level and lowering your trading fee.
3.Merchants have one on one customer service.
4.Merchants with “Blue V” will be prioritised with Customer
1.Provide Gate.io with verified payment accounts.
2.Verify the buyer’s payment amount and identity
cryptos within the required time frame.
3.Do not change payment information after the order is
you come across any issues, you can ask the Customer Service Team to
4.Only post genuine information on your ads.
In order to establish a more secure, regulated trading
enhance overall Merchant quality and credibility, all Merchants shall
follow the rules below:
1.Must act in a timely manner when: making payments,
and replying to customers. Always communicate with your customers. Do
not cancel orders arbitrarily and do not appeal maliciously, contact
users directly before filing an appeal.
2.As a Merchant and a user, you will be held accountable
for your ads
and actions. Be honest about the price and quantity of your crypto and
fiat. When you are offline, make sure to sign out or withdraw your
advertisement; when you republish your ads, please make sure to check
the current market price.
3.Be fair and polite to your customers and other merchants.
responsive to the clients.
4.Merchants shall not participate in any forms of unlawful
Once participation in fraud is verified, the Merchant will be banned
5.When your client’s bank card/account is frozen, Merchants
assist the Customer Service Team actively and provide evidence if
Choosing Payment Methods:
1.Use payment methods that have been authenticated by
payment based on the exact amount of the order and the designated
payment account, and use an immediate payment method.
2.Familiarise yourself with all payment method receiving
complete payment during the required time, and confirm the recipient of
the payment in a timely manner. Make sure to strictly follow the total
ordering amount, do not be short on paying.
3.Do not use payment methods that could cause a delay.
4.Be cautious when trading during non-business hours,
payment methods would have a delay.
5.Do not test the counterparties’ card by transfer in one
their permission. .
6.Only use payment methods that are available on Gate.io.
1.Do not use sensitive words such as “Bitcoin”, or “Crypto”
2.DO NOT include “Gate.io”, local bank names, payment
method names, or
any sensitive words in your nickname.
Ⅰ Payment and receipt of funds
1.Gate.io requires that the account holder’s name on the
you use is consistent with the name you used in Identity Verification.
You must contact the Gate.io Team if your name is not the same as that
on your ID/Passport.
2.Be cautious when releasing the funds. You should always
counterparty’s bank account information is consistent with their
verified name on the platform. Only release crypto to the ones who have
matching information. If they don’t match, you should refuse to continue
the trade and make a refund. Any fee charged by the payment method
during this refund process should be covered by the buyer.
Gate.io strongly recommends merchants/sellers to report such orders to
3. Merchants have the right to cancel the order if the
uses a non-authenticated account to receive the payment.
Gate.io strongly recommends merchants/sellers to report
such orders to
4.As a merchant/seller, you are encouraged to ask for
identity verifications from the users. However, users have the right to
refuse. If the users refuse to provide additional information, you can
terminate the trade by refunding the money, canceling the order
directly, or asking the customer service team to help cancel the order.
Ⅱ Asset security
1. It is strictly prohibited for merchants to participate
unlawful funds transactions.
2.Merchants shall provide assistance when Gate.io requires
to investigate buyer’s account activity, such as bank cards being frozen
after receiving payment from the merchant.
3. If the merchant’s bank account is frozen after a
transaction with a
counterparty, the penchant shall contact local police at once and send
an enquiry email to Gate.io directly.
4.Gate.io reserves the right to disqualify the merchants if
digital assets or funds being brought by the merchant, consequently puts
Gate.io under legal risks and the loss of assets. The merchant could be
banned from the platform and the security deposit could be
Ⅲ Operating rules
1.Please make sure you have familiarized yourself with P2P
Rules and read through guidelines.
2.Do not trade outside of the platform. If you trade with
of the platform, Gate.io will not bear any responsibility for any losses
caused. Merchants shall not exchange any personal contacts in the ads or
in the trading conditions nor in the auto-replies.
3. After the transaction is completed, you should contact
counterparty if no payment is received after 15 minutes. If there is no
response, contact Gate.io staff immediately for support.
4. You shouldn’t test the counterparty’s bank account by
small amount without their consent.
5.You are limited to post 2 online ads with the same
6.You are not allowed to post links to third-party
resources in the
“remarks” or “auto-reply” sections, especially with links to other
7.We may hide or close your ad if you violate the Merchant
without prior notice. Your ads may also be hidden if they fall under
You could be disqualified to trade as a crypto seller/buyer on Gate.io
if one of the following conditions happens:
1.You do not cooperate with our customer support team when
the appeal order or delaying the trading process.
2.You charge extra fees or commissions to the user in any
3.You contact the user to carry out transactions outside
4.You leak the user's personal information to another
5.You spread negative information that affects Gate.io.
6.You compete with other people unfairly.
7.You use more than one merchant account (multi-accounts)
advantage of trading, or block assets of other merchants.
8.A high volume of negative feedback about you from other